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History
Impact Office Products was established in 1986 in the market town of Diss in Norfolk. An independent and family run business, our team was founded on a 'one-stop-shop' philosophy and offers vast experience and long service.

Speed of delivery was then and remains a cornerstone on which our service policy is built.

Today our broad range of products and services reach out to a far wider market yet our traditional values remain and are delivered using modern technology and a highly competitive edge.

Office Supplies: Our Business Ethos
We know that not having a certain box of envelopes or a roll of labels when you need them can make the difference between a good or a bad day! Whether your needs are modest or huge, we totally understand that office supplies are essential for the smooth running of every office. A fact that we will never forget!

We try to understand your needs, respond to special requests and go the extra mile rather than simply delivering 'just another order'.

What's different about Impact?
We are a small but dedicated team of professionals. We take pride in being close to our customers, approachable and honest. Oh, and we deliberately do not have a phone queuing system. Call us between 9.00am and 5.30pm weekdays for a straight answer!

Why buy from us?
Simply put: We deliver! At 5.30pm weekdays, just when you maybe thinking about finishing for the day, staff are just starting work at the distribution warehouse! Your order is sent to the computerised picking system, packed and dispatched while you're resting. During the night while you're sleeping your parcels are shipped to a nearby delivery depot and then brought to your door the next day.

We deliver the products you need at the prices you want to pay. We deliver next day, no fuss, no excuses. Simple.

Is there a guarantee?
Yes. Impact is committed to offering low, low prices on brand leading products, not cheap office supplies but quality office products at cheap prices. If you ever feel that you've paid too much for something, please let us know. We're only human after all and if we've made a mistake we'll put it right straight away. If you find exactly the same product on sale elsewhere other than clearance sales we'll even refund the difference.

Impact and the environment

Environment policy
We do not manufacture but we do select products from factories that display a certification of being made from renewable resources or, if possible, are made using recycled materials. We do not apply a premium to 'green' products and strive to make the cost of being environmentally aware as low as possible.

Packaging materials
Nationwide, your order is delivered using carton made from 100% recycled material. Locally, deliveries are made re-using packaging materials, apart from fresh sticky tape we do not 'buy-in' any packaging material.

Re-Cycling and Remanufactured Supplies
You can return used print cartridges to us for recycling or conscientious disposal. We offer a range of remanufactured supplies for printers and faxes. We work with our suppliers to deliver a high quality remanufactured product, often much cheaper than the original supplies, that reduces land-fill and saves on industrial processes.

Reducing Carbon
Our 'Carbon Footprint' is already quite small. We are aware of a mutual responsibility to reduce CO 2 emissions. We are working to identify ways that we can improve things further. A revolutionary initiative that dramatically reduces delivery truck miles across the UK is being piloted by Impact in 2008.

Hear what our customers say

"Thank you for an easy, pleasant transaction. Excellent!" - J. Cooper

"Thanks for prompt delivery" - P Moore

"Next day service is of particular benefit to us enabling us to place orders in the late afternoon and have them delivered ready for distribution within our offices the next day." - M Setford

"Fast, friendly and efficient service, providing us with products that we need when we need them and at very competitive prices" - A Powell

"Great Purchase, very pleased." - C. Wilson

"Fast courteous and always willing to help, products exactly as pictured, great people who're easy to deal with". - J Sirrett

Want to have your own say?

We've designed this site to be easy to use and the whole shopping experience to be as straightforward as we can. If you have comments to make, favourable or otherwise then we'd like to hear from you. Please email us at websales@hussey-knights.co.uk we promise to listen carefully and do our best to resolve any complaints. Compliments are always welcome too!

Customer Relations - Email the Boss!

"My name is Nick Woodward and I'm the Managing Director. I like to think that my firm gets it right each time, every time, however I know that sometimes things do not go according to plan. So, if we don't live up to your expectations you are welcome to complain directly to me. Send me an email to nick@hussey-knights.co.uk or ring me on 01603 428110. I believe that you have the right to the highest level of service and I will make sure that you get exactly that."

Web Orderline : 01603 428110 We'll be delighted to hear from you!

 

©2008 - Impact Office Products All Rights Reserved